In HIPAA terms, Knack is the Business Associate, and the Knack customer is the Covered Entity. HIPAA laws have explicitly outlined the terms, policies, and security measures that must be implemented by both parties to ensure that PHI is protected. This relationship is governed with a Business Associate Agreement (“BAA”).
Knack offers unmatched flexibility to create a custom CRM or practice management system for your exact needs—without expensive development or rigid software limitations.
A BAA is a legal provision that governs the relationship between the Business Associate (that’s us) and the Covered Entity (that’s you), particularly in regards to PHI.
We currently have data centers in the US and Europe. While the GovCloud and HIPAA editions are restricted to the US, the Custom Cloud edition offers multiple geographic options available from Amazon.
You do. Although the data is stored in Knack databases, you are the complete owner of your data and are solely responsible for its contents with the freedom to export at any time.
For healthcare professionals, Knack provides HIPAA-compliant app solutions to ensure that your sensitive health data is managed and protected in accordance with HIPAA regulations.
Yes. Knack Health includes a booking and scheduling system built for healthcare scenarios. You can manage provider availability, publish self-service booking pages for patients, set custom rules by visit type and location, and send automated confirmations and reminders — all within the same HIPAA-compliant platform. Explore the free Patient Scheduling Template to see what's included.
Yes. You can publish self-service booking pages that allow patients to schedule appointments based on provider availability and your custom rules. Automated confirmations and reminders are sent to reduce no-shows, and every booking is stored securely within your Knack Health database.
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